Privacy Policy

Last Updated: July 26, 2024

This Privacy Policy describes how HAVENGROUP collects, uses, and discloses information, including personal data, when you access or use the Hg Best API (the "API Services"). We are committed to protecting your privacy and handling your data with transparency and care. By using the API Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information in connection with the API Services:

• Information You Provide to Us:
  • Account Information: When you register for an account, you provide personal details such as your name, email address, password, and contact information.
  • Billing Information: If you subscribe to a paid plan, we collect billing details, which may include payment card information (processed securely by our payment processor, Stripe) and billing address.
  • Support Communications: When you contact us for support, we collect the information you provide in those communications.
• Information Collected Through API Usage:
  • API Call Data: We collect metadata about API calls, including the API Key used, endpoint accessed, timestamp of the request, response status, and general request parameters (e.g., `material_type` or `asset_ticker` from request bodies, but generally not sensitive raw input unless explicitly required for service delivery/debugging). This data helps us provide the service, enforce usage limits, and improve the API.
  • Usage Metrics: We collect data on the volume and frequency of API calls associated with your API Key to monitor usage against your plan limits.
  • Error Logs: When an API call results in an error, we log details of the error, which may include aspects of the request that led to the error, for debugging and service improvement.
• Information from Third Parties:
  • Firebase Authentication: We use Firebase Authentication to manage user accounts. When you sign up or log in, Firebase provides us with your user ID and email.
  • Stripe: Our payment processor, Stripe, provides us with information related to your subscriptions and transactions (e.g., customer ID, subscription status, billing dates), but not your raw payment card details.
  • EmailJS: For email communications, EmailJS processes email addresses and email content you request us to send.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To Provide and Maintain the API Services: Including processing API requests, managing your account, enforcing usage limits, and enabling billing.
• To Improve and Develop the API Services: Analyzing usage patterns and error logs to enhance functionality, performance, and reliability.
• For Communication: Sending you service-related notifications, updates, security alerts, and support messages.
• For Billing and Payments: Processing payments for subscriptions and managing your billing cycle.
• For Security and Fraud Prevention: Protecting against unauthorized access, use, alteration, or destruction of the API Services and user data.
• To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements.

3. How We Share Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), email delivery (EmailJS), cloud hosting (Render), and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is retained for as long as your account is active. API usage and billing data are retained for a period necessary for billing, legal compliance, and service improvement.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at etshaven@gmail.com.

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us:

• By email: etshaven@gmail.com
• By WhatsApp: Chat on WhatsApp